Customer conversations that move work forward.
Understands customer intent across phone calls and WhatsApp messages — answers supported business questions, schedules appointments within your configured limits, and hands off to your team when human judgment is needed.
Two channels. One operational agent.
Voice and WhatsApp are not separate products. They are communication channels connected to the same Reception Agent — sharing configured business rules, customer memory, and operational outcomes.
Inbound phone conversations
Handles spoken customer calls in real time. Listens, understands customer intent in everyday language, verifies business availability rules, and confirms appointments.
Connected messaging & follow-up
Operates through the official WhatsApp Business Platform. Sends booking confirmations, handles text inquiries, answers routine business FAQs, and continues the same conversation.
Interactive preview
Interactive audio preview.
Interactive preview showing Reception Agent handling a scheduling request across Voice and WhatsApp channels in English, Hindi, and Telugu.
Built around outcomes, not feature lists.
Reception Agent focuses on the core operational jobs of customer front desk: understanding requests, completing supported actions, and respecting configured limits.
Understand
Interprets natural customer speech and messages without requiring rigid keywords or robotic menus.
- Customer intent in calls and WhatsApp messages
- Native support for Telugu, Hindi, and English (including code-mixing)
- Loaded business facts, operating hours, and location details
- Carries context between call and message continuity
Act
Moves customer requests toward real, completed outcomes rather than leaving open-ended chats.
- Appointment booking and rescheduling workflows
- Immediate automated booking confirmations
- Scheduled visit reminders and follow-up messaging
- Answers pricing and timing questions accurately
Stay within boundaries
Strictly respects business rules and brings in staff whenever human judgment or authority is needed.
- Strict enforcement of booking slots, cutoffs, and notice limits
- Quotes only configured business facts — no guessing
- Declines clinical advice and unauthorized requests fail-closed
- Smooth human handoff with full conversation context preserved
You set the limits. The agent applies them.
Reception Agent does not improvise policies or invent answers. It operates strictly within the schedule, pricing, and operational boundaries configured for your business.
Configured operational parameters
Set exact appointment durations, minimum advance notice for bookings, and daily cutoff times. The agent checks these rules in real time before offering or confirming any slot.
Truthful business information
Service fees, clinic/business timings, location directions, and verified answers are loaded directly. The agent answers only with facts you have verified, word for word.
Zero unapproved guessing
When an enquiry falls outside authorized rules or requires managerial discretion, the agent stops fail-closed and immediately routes the thread to human staff.
Automated for routine work. Staff for exceptions.
AI handles repetitive scheduling, timings, and everyday inquiries. When an exception occurs or a customer asks for human assistance, the agent steps aside so your team takes over.
Supported customer request
The inquiry matches loaded business facts, available booking slots, or routine scheduling parameters. The agent completes the action immediately.
Staff escalation & handoff
Complex requests, clinical inquiries, complaints, or explicit requests for a person are handed off smoothly. Staff receives the full conversation history.
Zero clinical advice. Reception Agent handles operations and logistics: appointments, pricing, timings, and directions. Any question requiring clinical assessment or professional judgment is routed directly to your personnel.
Three plans. Every price on this page.
Pick the plan that matches how much your business actually messages. Meta's WhatsApp charges are billed by Meta, directly, at their published rates — we add nothing to them.
About 500 patient conversations a month.
About 1,300 patient conversations a month.
About 2,300 patient conversations a month.
₹10,000 to configure Veprio for your clinic — your prompts, booking rules, and your WhatsApp number connected and live. Waived for the first ten clinics.
A flat monthly fee for your receptionist and everything it handles.
Meta's standard conversation charges, paid directly to Meta at their published rates. Not our fee.
Compare it to one treatment you didn't book this month.
Book a demo and we'll walk you through your receptionist on your own clinic's questions. Every price we charge is on this page — there is nothing else to quote.
Frequently asked questions.
Clear answers about Reception Agent channels, operational boundaries, and business rules.
Does it work on Voice and WhatsApp?
Yes. Reception Agent is designed to operate across both Voice calls and WhatsApp messages under one operational workflow. Voice is in active preview and deployment, while WhatsApp operates through Meta's official WhatsApp Business Platform.
What happens when the agent cannot handle something?
When a customer asks a question outside your configured business facts, requests medical or clinical advice, or asks to speak with a person, the agent smoothly hands off to your team. Staff sees the full context and previous thread so no customer has to repeat themselves.
Can the business control booking rules?
Yes. Every booking and schedule check respects business-defined rules: appointment duration, operating hours, same-day cutoffs, minimum advance notice, and staff/doctor availability.
What languages are currently supported?
Reception Agent natively supports English, Hindi, and Telugu, including the code-mixed phrasing common in everyday customer conversations.
Ready to see Reception Agent in action?
Book a live walkthrough to see how Reception Agent handles customer conversations across Voice and WhatsApp for your business.